Effective Date: 05/01/2025

At The Crystal Playground, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, participate in live sales, or place an order through our store.

1. Information We Collect

When you register or place an order with us, we may collect the following personal information:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number (optional)

  • Instagram and TikTok usernames (for live sales)

  • Payment method details (processed securely through third-party providers)

2. How We Use Your Information

We collect and use your information to:

  • Process and fulfill your orders

  • Send order updates and shipping confirmations

  • Provide customer support

  • Improve our services and personalize your experience

  • Send marketing emails or newsletters (only if you opt-in)

3. Sharing Your Information

We do not sell your information to third parties. Your data is shared only with trusted third-party services essential for:

  • Payment processing

  • Shipping and order fulfillment

  • Website analytics

  • Email communication

All third-party providers are GDPR and/or CCPA compliant where required.

4. Cookies and Tracking

We use cookies to enhance your experience, analyze site traffic, and remember your preferences. You can manage or disable cookies through your browser settings.

5. Data Security

We take appropriate measures to protect your personal information. All sensitive data (like payment details) is encrypted and handled through secure payment gateways.

6. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal information

  • Request deletion of your data

  • Opt out of marketing emails at any time

To make such requests, email us at: support@thecrystalplayground.com

7. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the new effective date at the top.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us at:
Email: support@thecrystalplayground.com